FAQs
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Original works on canvas will ship within 3 - 5 business days (unless otherwise indicated on the art page) and are usually received within 5-10 business days after shipping. I prefer to ship larger works with UPS for speedy delivery. Smaller works are shipped with Canada Post.
All of my giclee prints are printed on demand. I work with a Calgary fine art printer. On average, prints are ready to ship within 7 - 10 business days and are usually received within 5-10 business days after shipping.
HOW DO YOU SHIP?
Canvas prints are carefully rolled and shipped in a protective tube. Stretched Canvas prints are packaged carefully in a box. Signature for delivery is required.
Original works on canvas are carefully packaged in a box with the necessary bubblewrap to protect from damage. Crating is available for an additional cost. All orders will require a signature for delivery.
International orders may be subject to tax and duty-related charges. These charges are the responsibility of the purchaser.
All orders receive a tracking number sent via email after the package has been shipped.
DO YOU ACCEPT RETURNS?
All artwork sales are final at the time of purchase, even if the artwork has not yet been shipped. Everyone sees colour differently and all monitors display colour a little differently, so I do my best to ensure that descriptions and colors presented on the website are as accurate as possible. If you are unsure of colour please feel free to contact Alex and ask for more photos. I would be happy to send them!
If you are unsure of the size of artwork you need, I recommend measuring and taping off the area where you want to place the art to see if you are happy with the size before purchasing your art.
MY ART WAS DAMAGED IN TRANSIT...WHAT SHOULD I DO?
When you receive your package, please open it the same day to make sure that it has arrived in good condition. If there are any damages, please send an email within 24 hours with photos of both the packaging and the damage to the artwork. If we do not receive notice of damage within 48 hours of delivery, we cannot guarantee a refund or a replacement.
DO YOU ACCEPT COMMISSIONS?
Absolutely! I love working with collectors to create the perfect painting for their space. Please send me an email for more information on how to commission a painting and I will be happy to send you pricing and details about the process.
WHAT IS A GICLEE?
A giclée (often pronounced "zee-clay") is a fine art digital print created by an high-quality inkjet printer which uses archival-grade inks. When printed on acid-free archival paper or canvas, a giclée print will last a lifetime or longer.
LEGAL COPYRIGHT
I retain the copyright to all my artwork, even if you purchase a print or an original. It is illegal to use images of my art for commercial purposes or monetary gain.
However, you’re more than welcome to blog about it, Pin or Instagram photos of my art and give credit to Alex Hunt when doing so. This is greatly appreciated!